[OpenIndiana-discuss] cups trouble

[Goetz T. Fischer]

On Fri, 26 Jul 2024 11:39:14 +0200, Carsten Grzemba via openindiana-discuss wrote:
> Am 26.07.24 07:26 schrieb "Goetz T. Fischer" <g.fischer at r-a-c.de>:
>> 
>> hi all,
>> 
>> yes i know it's a popular joke but in my case right now it really is true: my printer doesn't 
>> print
>> anymore.
>> i don't print much so i can't tell exactly when it stopped working. could be a couple of months
>> give or take.
>> 
>> i'm using cups and hal and the printer is connected via usb and so far it worked fine. right now
>> however it still looks fine from the indiana side but the printer simply does nothing. the cups
>> error log shows nothing, the printing job is listed without errors either and messages looks like
>> this:
>> 
>> Jul 25 21:20:24 oibox usba: [ID 912658 kern.info] USB 1.10 device (usb6bc,83) operating at full
>> speed (USB 1.x) on USB 1.10 root hub: printer at 2, usbprn3 at bus address 2
>> Jul 25 21:20:24 oibox usba: [ID 349649 kern.info] OKI DATA CORP USB Device
>> Jul 25 21:20:24 oibox genunix: [ID 936769 kern.info] usbprn3 is 
>> /pci at 0,0/pci1734,10fd at 1d,1/printer at 2
>> Jul 25 21:20:24 oibox genunix: [ID 408114 kern.info] /pci at 0,0/pci1734,10fd at 1d,1/printer at 2 
>> (usbprn3)
>> online
>> 
>> of course i tried to delete and add the printer again in cups, tried with foomatic instead of
>> gutenprint, used a different usb port and so on but nothing helped. then just to make sure the
>> hardware is okay, i booted that same box with knoppix and was able to print with that with cups
>> right away. so apparently the problem seems to be on the indiana side.
>> 
>> one thing i noticed is that in the cups webui the jobs are finished very quickly. that could
>> indicate that the problem is the transmission i.e. nothing gets actually sent to the printer.
>> 
>> for now i'm out of ideas. any hints are welcome!
>> 
>> --
>> 
> 
> raise the
> LogLevel debug
> should list in /var/log/cups/error_log every step the print job is doing and hopefully what is 
> failing.

yep, debug logging is always nice and this caught my attention:

D [26/Jul/2024:20:35:37 -0100] [Job 252] ld.so.1: hal: fatal: libcups.so.2: open failed: No such 
file or directory
D [26/Jul/2024:20:35:37 -0100] [Job 252] ld.so.1: hal: fatal: relocation error: file 
/usr/lib/cups/backend/hal: symbol cupsBackendDeviceURI: referenced symbol not found

however, libcups.so.2 does exist in /usr/lib/amd64 and has 803kb.
later on:

D [26/Jul/2024:20:35:37 -0100] [Job 252] Calling FindDeviceById(cups-OKI_DATA_CORP_B4350)
D [26/Jul/2024:20:35:37 -0100] [Job 252] Failed to send: 
org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by 
any .service files
D [26/Jul/2024:20:35:37 -0100] [Job 252] Failed to get find device cups-OKI_DATA_CORP_B4350
D [26/Jul/2024:20:35:37 -0100] [Job 252] Calling FindDeviceById(cups-OKI_DATA_CORP_B4350)
D [26/Jul/2024:20:35:37 -0100] [Job 252] Failed to send: 
org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by 
any .service files
D [26/Jul/2024:20:35:37 -0100] [Job 252] Failed to get device cups-OKI_DATA_CORP_B4350

not sure what to do about that and not sure why it doesn't find the lib either. anyway i attached 
the log.